New CRM Evaluation Research

  • 5-Jun-2017

Customer Relationship Management is increasingly the backbone of MarTech and digital customer engagement.  After many requests from RSG subscribers to apply our rigorous evaluation methodology to this marketplace, we decided to add a new vendor evaluation stream.

CRM Vendors Covered

In the first version will include evaluations of eight vendors:

  • Bpm’online
  • Infor
  • Microsoft
  • Oracle
  • Pega
  • Salesforce
  • SAP
  • Sugar

Evaluation Criteria

We're incorporating the same detailed criteria and tough critiques you've come to expect from us. For CRM, this means evaluating vendors according to specific categories:

  1. CRM Scenarios: We rate them against 5 strategic business use cases
  2. Vertical considerations: CRM can be very industry specific
  3. Strategic considerations: Assessing 10 strategic factors, mostly about the vendor and ecosystem, which we apply in every marketplace we cover
  4. Enterprise considerations: These are factors, such as the underlying platform capabilities, that are relevant to the larger enterprise

The complete research will be available by end of June. I’ll be providing more details around how we categorized vendors in next few blog posts.

In the meantime, contact us if you'd like to take advantage of a 20% pre-order discount.

 

Our customers say...

"RSG covers the nitty gritty, behind-the-scenes, real-life "gotchas" that are important to help distinguish the various products. Your "requirements builders" are awesome - they give us some very clear ideas about how to start talking with our stakeholders. This is all wonderful stuff."

Leona Coffee, Director, Central Web Office National Academy of Sciences

Other Customer Relationship Management posts

Thanks for the Book Reviews!

  • May 8, 2018

We wanted to take a moment to say a special thank you to a few people who took the time to write extended reviews of the book....