Web CMS Tasting Notes

  • 11-Sep-2018

I'm always looking to find new ways to summarize the quite detailed findings in RSG's research. Our Web Content & Experience Management vendor evaluations can run to 10 to 20 pages each. We do include summaries and comparison charts, some of which you can now query online (subscribers only).

But in the interest of summarizing still further, what if we could do simple "tasting notes" for certain WCM vendors, like wine critics do? What would we say?

Quite tongue-in-cheek, here's a sampling.

WCM Vendor Logo Graphic


A veritable orchard on the nose: anjou pears, braeburn apple, sour cherries, and satsuma plum....Extraordinarily complex tannins but structurally quite imbalanced and overpriced....Unusually long finish with alternating notes of wood shavings, drywall dust, and fresh paint....


Deep aromas of ironfruit, XML, and tulips....Forcefully structured, more of a linear march of flavors across the tongue than an integrated bouquet...Strong tobacco finish.


Vintner describes it as woody, complex, and round, but we experienced short and light,  with deliberately thin finish...


Inky and opaque in the glass, showy and rather fantastic on the nose, with a boozy core....Herbs, rough gravel, PHP, and shoe leather lead to an uncomfortable mixture of content and presentation in the mouth....Varies dramatically by vintage.


Honeyed minerality and bronzed musculature soon give way to undertones of warm lime jello....Highly quaffable, best uncorked with a light lunch than a serious dinner party.


Very large vintner likes to blend....Distinct identity goes missing behind boutique-looking labels....Once exclusive and upscale, now available at your corner bodega....


Good value, but a little sweet, even cloying....Higher than usual cork taint....Tends toward youthful; decant immediately....


Darkly-oaked intensity laden with heavy overtones of dried fruit and JAR files....Reliably low acidity will appeal to conservative tastes....Deeply connected to traditional Swiss terroir.

OpenText TeamSite

Initially bright, with emphatic lavender and rose....Transitions uneasily from nose to mouth, becoming shallow and gamey on the palette.....Traditional Robert Parker favorite does not age well...


Long message queues of aromas: peach, C#, and black licorice....Unique blend of white and red varieties to pair with that occasional experiment in grilled lima beans or deep-fried mutton....Do not open early....


Big and bold, avoiding the cloudiness of similar offerings....But still lacking in clarity on the front of the palate, and sometimes confusingly complex on the finish.


Hints of limestone, clover, and mid-February dorm room....Short but accessible finish....Will appeal to lovers of older, more reticent, and well-matured spirits....


Classic chardonnay nose (caramel and JavaScript), light-medium bodied....Must be precisely chilled or degrades quickly....Tannins can feel slippery, almost yoghurty....But finishes more spicy than creamy, with strong notes of clove, comment spam, and turmeric....

Well, Actually...

Evaluating software is quite different than sampling wine. But if there's one similarity, it's this: wherever possible, try before you buy -- especially since most enterprise technology gets sold by the case.

And as part of your broader digital engagement architecture, you'll want to play ever-closer attention to pairings [Discloure: we can help you there].

Meanwhile, to get a more serious view into what RSG thinks about these and twenty-four other WCM packages, consult our Web CMS evaluation research, or sample it here.


Our customers say...

"The reviews of various CMS packages in the Web CMS Research is well structured, allowing readers with different roles to easily examine each product in detail and quickly make comparisons between products. But even better than the excellent product reviews is the clearly written, comprehensive, and non-biased explanations of the Web CMS landscape. In addition to making it easier to more fully appreciate the massive amounts of product information, it also provides readers with great guidance that will assist them with any CMS selection and implementation."

Murray Thompson, P.Eng., Webmaster, City of Grande Prairie

Other Web Content & Experience Management posts

The Sitecore Paradox

  • September 3, 2018

The vendor's focus on core R&D and channel-based selling proved a winning business strategy, but I think Sitecore has hit a ceiling in recent years....

What Is a Real Quadrant?

  • August 14, 2018

Customers and consultants have a love-hate relationship with marketplace "quadrant" diagrams. You suspect there's something not right in the arbitrary positioning...and you're correct!...

Thanks for the Book Reviews!

  • July 9, 2018

We wanted to take a moment to say a special thank you to a few people who took the time to write extended reviews of the book....

Is Salesforce the New SharePoint?

  • June 18, 2018

Like Microsoft, Salesforce has struggled to convert its employee-facing systems into effective customer-facing systems. Our research has found that enterprise licensees have encountered some nasty surprises around...