WCXM Pitfall 2: Not getting a clear mandate from the top

  • 2-Apr-2014

Twelve Common Pitfalls to Avoid (and Best Practices to Follow) When Embarking on a Web Content and Experience Management Project

Pitfall 2: Not getting a clear mandate from the top

Best Practice:

Obtain strategic direction, a suitable budget, and a mandate for necessary changes.

Like anything in business that yields a strategic payoff, implementing a new Web CMS is hard, and potentially expensive. It can bring change to many parts of an organization, and however felicitous the improvements, change unnerves most people most of the time.

Leadership is needed to see a CMS project through. When difficult choices present themselves, being able to refer to the business rationale will lead to faster and more effective decision making. This may require carrots as well as sticks, and you will almost surely need your management to provide both.

Pitfall 1: Selecting a Web CMS package before developing solid requirements and a business case. Read the details of Pitfall 1 here.

Pitfalls 3-12: Coming soon...

Our customers say...

"The Web CMS Research is our reference work for web content management projects. It allows us to rapidly zero in on the right solution for each unique content management application. I can't imagine starting a new a project without it."

Alden Hart, CTO, Ten Mile Square Technologies

Other Web Content & Experience Management posts

TeamSite Marriage Counseling

  • August 12, 2019

Was reminded recently in a call with an RSG subscriber that some TeamSite implementations linger on, like a really bad relationship you can't seem to end. Maybe it's time for counseling?...

What Is a Real Quadrant?

  • July 16, 2019

Customers have a love-hate relationship with marketplace "quadrant" diagrams. You suspect there's something not right in the arbitrary positioning...and you're correct!...