There is no more challenging an environment for true ECM (Enterprise Content Management) than that of healthcare

When I wrote about EMC imposing audits on long-term Documentum customers in February 2009, I received several communications from very disgruntled customers. I posited that this was a bad way of going about business, and figured EMC would temper their policing a bit. But it seems I was wrong. Despite customer fury, EMC and KPMG continue to invoke out-of-the-blue audits on some of their best licensees.

Today we published our analysis of the 2011 Document & Records Management marketplace, including our "Cross-Check" review of buyer risk

Business users want easy access to content and don't tend to care where it gets stored. However, the mechanics of storage have always been an important consideration for IT and System Admin folks

Just as Microsoft has its own very distinctive approach and definition for ECM, so too does Oracle. In fact as time goes on, Oracle's approach to ECM is becoming more individual and distinctive

"Transactional document management" is a term not used often enough in my opinion. For it is, as the phrase goes, the "meat and potatoes" of ECM

It seems timely to publish our EMC-Documentum family tree, as there has been a change in senior management there recently. I try not to comment too much on vendor personnel changes, since change is natural enough and people move on, but I think this one is worth an exception

In a new Advisory Briefing for our SharePoint and ECM subscribers, we evaluate how the CMIS connector targets different use cases where SharePoint needs to inter-operate or co-exist with other applications.

Today IBM announced the acquisition of Datacap. It was no surprise really as Big Blue has been talking for a while about enhancing their overall imaging offering, to better leverage advanced case management

Adobe Systems today announced their intent to acquire Day Software. We've seen Adobe featuring in many Content Management RFPs and although they had some of the necessary pieces including Adobe Contribute and LiveCycle, they were never taken seriously as a Content Management player. An OEM deal with Alfresco a few years back though well intentioned didn't help much but this announcement will surely change the situation dramatically.

Yesterday morning I was reading through Oracle's recently updated price list (yes my Monday mornings really are that exciting). I was thinking that I have long valued the fact that I can access simple, clear and open prices from major vendors like Oracle, Microsoft and IBM. I might occasionally gasp at the prices listed

I'm in the middle of reviewing feedback for a number of ECM product evaluations that I'm presently updating.  The upgrade from minor version to minor version (1.7 to 1.8 etc) is usually heralded by loud marketing cries from the suppliers. Closer inspection though tends to reveal fixes and gaps plugged, rather than anything revolutionary

Both IBM and now EMC have recently touted their improved Case Management capabilities, so I thought it timely to take a look at this area in a little more detail

Case in point: Today I chatted with the good people of Elkhart County, Indiana, about their experience of trying to consolidate all their document management needs to a single provider

One of the more interesting and surprising things to emerge from last week's EMC World event in Boston was that the core Documentum Content Server has been repositioned into the xCP (Intelligent Case Management) product stack.