A common question keeps popping up among our subscribers: when to use built-in services within a portal technology platform, versus opting for a third-party solution. Sometimes this question arises in connection with workflow services

The more customers I speak to, the more I'm convinced that cloud-based file sharing (CFS) and sync services within enterprises are increasingly getting subsumed with enterprise software from other categories, most notably the Document Management and ECM tool vendors

Nearly all the tools in the marketplaces we cover claim to excel in "collaboration" services. Who could possibly not?

To some extent the vendors are justified, since collaboration has many flavors. For example, enterprises looking to create more collaborative digital environments often ask us if they should use their

We recently updated the EMC Documentum evaluation chapter in our Document Management research, as well as a few minor updates to other vendors. These updates incorporate developments due to new product releases, marketplace changes, as well as customer feedback

Enterprises will naturally question: since the functionality these cloud-based tools provide is really a subset of the larger problem document management tools like Documentum seek to solve, why not just use of the traditional ECM or Collaboration tools for file sharing instead of selecting a new set of tools?

Welcome to the latest edition of our "tube map" of content, web, and collaboration vendors.

I enjoyed an excellent day in Oxford last week speaking (and listening to the other speakers) at a CMS Expert Group round table event. Many topics of interest emerged, but the one that underlay several discussions -- and is also close to my heart -- was, "When is a Web Content Management project not a Web Content Management project?"

Perceptive Software, which was acquired by Lexmark a while back, has announced a new product for Document Output Management (DOM) called ModusOne. It is a separate product that can work with or without ImageNow, Perceptive's Document Management tool that we evaluate in our Document Management Report

Some enterprises do indeed want to apply retention policies to employee tweets. EntropySoft, a content integration and migration vendor, has released a new connector for Twitter. EntropySoft already has a set of connectors that get OEM'ed into various packaged content and document management systems, many of which we cover in our evaluation reports

It's a discussion that reoccurs regularly enough with Real Story Group Document Management (ECM) subscribers -- how do I get skilled ECM staff? It's a tough question to answer

Oracle today announced its acquisition of FatWire. With this, I'm officially giving up counting how many "Portal-type" offerings Oracle now owns.

Capture is an area of the ECM spectrum that often falls under the radar, despite the huge advances made in this area of technology over the past few years. Nowadays, capture accuracy rates are regularly in the high 90s percentagewise, while form recognition and consequent processing has become incredibly fast and accurate

Capture + workflow = ECM.

It's a simple formula that works most of the time in enterprise environments. It works for the simple reason that most electronic documents that require organizational attention typically are captured and proceed down a structured workflow

It’s been only a little over year since EMC admitted its ineptitude in the realm of Web Content Management, and graciously invited FatWire to share the stage and play the role of a lovey-dovey partner. Today, another WCM vendor joined the affair -- SDL with its SDL Tridion Web CMS

This past week in Los Angeles I spent a little time talking with three well established ECM (Enterprise Content Management) integrators and resellers.  All three had started out business more than ten years ago, and had initially specialized in building and implementing solutions for the likes of Documentum, FileNet, Hyland, and OpenText