We'd like to welcome Barbara Feldman, our new Customer Relationship Manager, who joined us on January 2nd. If you have a question about any of our reports, subscription packages, or services, don't hesitate to e-mail her, or give her a call at +1 617 763 5336 (800 325 6190 in North America). Barbara has more than 20 years of experience in customer service for software companies, and thus is familiar with the types of situations you, the buyer of content technology, might find yourself in.

You can also our meet her at our booth (along with many CMS Watch analysts, who'll be dropping in and out) at the upcoming AIIM Expo, so please swing by and introduce yourself!