It wasn't news that rocked the world, and in fact most observers didn't even notice it, but I was struck by Interwoven's announcement that they intend to team up more closely with Lexis Nexis.

Some customers I have been chatting to recently are stoked about the deal. In the legal sector, Lexis Nexis is the research tool. It dominates. In a sense the announcement is no more than a statement that you can now access Lexis Search Advantage services within Interwoven's own Universal Search client. But to those who use both systems every day (and there are a lot of them) it means much more.

It's a pragmatic approach, one that some other vendors would do well to note. Rather than trying to be more Web 2.0 than the next guy, or following whatever trend that the analyst firms predict CIO's will be hot under the collar about in 2010, why not just ask your customers what they want, then listen and respond?