FOR RELEASE: 2009-02-17CONTACT:
Elina Glazer (e-mail)
Marketing Manager, Real Story Group
Work 617-340-6464 x127
BOSTON, MA, USA -- Although Google Analytics has captured an unprecedented customer base among SMB website owners, Yahoo!'s emerging Web Analytics service surpasses Google in several key categories relevant to enterprises, according to new research by independent analyst firm, CMS Watch.
Today CMS Watch released its 470-page Web Analytics Report 2009, which evaluates twenty web analytics platforms against twelve potential use-cases. Vendors reviewed include Bango, Coremetrics, GlanceGuide, Intellitracker, Lyris, Nedstat, Omniture, Unica, Visible Measures, and WebTrends, as well as Google and Yahoo!. (Yahoo's offering came via a 2008 acquisition of longtime analytics vendor IndexTools.)
"Google Analytics made a name for itself by providing a no-cost, easy-to-use service," explained CMS Watch contributing analyst Phil Kemelor, "but it's no longer the only free analytics game in town."
CMS Watch found that Yahoo! Web Analytics surpasses Google in several key areas, including:
To be sure, Google retains an impressive brand name, and has made recent advances in its analytics platform, including a long-sought report API. "Nevertheless, savvier enterprise customers explain that their concerns about data access and migration -- especially in the absence of effective data verification services -- make them queasy about signing on with Google," notes CMS Watch founder Tony Byrne.
CMS Watch also found that Yahoo! Web Analytics had its drawbacks, including an administrative complexity that accompanied its functional richness, and present lack of 24/7 tech support. "Ultimately, for some enterprises, neither Google nor Yahoo! makes a good fit," explained Byrne, "and those buyers should consider fee-based web analytics solutions."
The Web Analytics Report 2009 is available for purchase online from CMS Watch (/Analytics/).
Real Story Group is a uniquely “buy side” analyst firm, working solely for solutions buyers and never for vendors.
We provide research and advisory services to help customers select and optimize the right digital workplace and marketing technologies. RSG evaluates Web Content & Experience Management, Digital Asset Management, ECM, Enterprise Collaboration, Portals, Office 365, CRM, CDPs, and Marketing Automation & Campaign/Lead Management Technologies.