FOR RELEASE: 2015-05-14CONTACT:
Jarrod Gingras (e-mail)
Analyst, Real Story Group
Work +1.617.340.6464 ext 105
Independent analyst firm Real Story Group follows its 8-year tradition of updating the Technology Vendor Map, tracking more than 150 global vendors competing across seven different technology areas:
This year, RSG found four key trends:1. There is no such thing as a single digital workplace or digital marketing platform
A single platform or a single suite that will give a customer everything they need simply doesn’t exist, so digital leaders need to become conversant in multiple technologies.2. Some technologies apply to both digital workplace and customer engagement architectures
However, the way customers use these technologies can differ dramatically depending on whether the key stakeholder is an employee or a customer/partner; therefore, enterprises typically employ different solutions for internal- vs. outward-facing use cases.
3. These are highly fragmented marketplaces
Customers have a lot of choices — many of them good choices — but it takes quality research [to uncover the best-fitting choice.
4. Most innovation happens at the periphery rather than the centerSmaller vendors continue to drive innovation; while Microsoft has largely abandoned digital marketing use cases, IBM, Oracle, and Adobe have tended to acquire rather than build new capabilities.
Real Story Group is a uniquely “buy side” analyst firm, working solely for solutions buyers and never for vendors.
We provide research and advisory services to help customers select and optimize the right digital workplace and marketing technologies. RSG evaluates Web Content & Experience Management, Digital Asset Management, ECM, Enterprise Collaboration, Portals, Office 365, CRM, CDPs, and Marketing Automation & Campaign/Lead Management Technologies.