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Press Release

FOR RELEASE: 2012-02-21


Elina Glazer ()

Marketing Manager, Real Story Group

Work 617-340-6464 x127

Web Content & Experience Management Market Struggles to Go Cloud

Real Story Group Marketplace Analysis Released Today Finds Software-as-a-Service Vendors Struggling


BOSTON and LONDON, Feb. 21, 2012 -- The cloud-based vendor model has failed to pervade the Web Content & Experience Management (WCXM) marketplace, while enterprise customers experimenting with cloud-based deployments of on-premise WCXM solutions also face technical and licensing challenges, according to a new marketplace overview released today by independent evaluation firm, The Real Story Group.


These findings come from Real Story Group's 2012 Web Content & Experience Management Systems Market Analysis, which provides a snapshot of vendor and technology risk profiles for 35 major WCXM suppliers from around the globe.


The Real Story Group found that Software-as-a-Service vendors have failed to gain the significant market share that many had predicted over the past decade:

  • Longtime player Clickability was sold last year to Limelight Networks for less than its previous venture investment intake
  • CrownPeak has lost momentum amid struggles to modernize its platform 
  • OmniUpdate has continued to grow slowly, but primarily within its core, higher-education customer base
  • None of the major North American SaaS WCXM vendors have managed to gain a foothold in other regions


"SaaS vendors can provide useful, out-of-the-box solutions," notes RSG analyst, Irina Guseva. "But as WCXM requirements get more sophisticated, enterprise customers are increasingly seeking extensible platforms with integration hooks into other systems."


Customers attempting to deploy on-premise software in the cloud are also facing challenges.  Most off-the-shelf (COTS) web content and experience management tools are not readily “cloudable,” or must be installed in a specific cloud environment, like Azure.  "In some cases, those COTS tools cannot take advantage of certain key cloud benefits, like elasticity and rapid provisioning of new instances," said RSG analyst Apoorv Durga. "Also, most COTS vendors have not transitioned server-based licensing models to more cloud-friendly fee structures for WCXM," Durga adds.


The Real Story Group has observed that more enterprises are turning to simple, managed hosting solutions for WCXM deployments.  "Basic, managed hosting is particularly attractive for open source WCXM implementations," says RSG analyst Matt Mullen, "since installing frequent security patches becomes someone else's headache."



The Real Story Group just celebrated its 10th anniversary and opened a new office in London at the end of 2011. The Real Story Group provides research and advisory services to support end users through content technology selection and implementation. Through highly detailed technical evaluations, Advisory Papers, and other premium services, The Real Story Group helps sort out the complex technology landscape, so that you can minimize time and effort identifying technologies suited to your particular requirements. The Real Story Group evaluates Web Content Management, Digital Asset Management, Document & Records Management (ECM), Portals & Content Integration, Enterprise Collaboration & Social Software, Enterprise Search, and SharePoint Ecosystem vendors. To retain its independence as an impartial analyst firm, Real Story Group works solely for solutions buyers and never for vendors.