CMS vendor Ektron has launched a publicly-available "DevCenter." I think this is a good idea. Product support and community-interaction is available (to varying degrees) from large software vendors like Sun, IBM, Microsoft, and Oracle. So why not small vendors? The Ektron blogs run thin, but developer areas are really about building an ecosystem, and here Ektron is doing relatively well. There are code snippets to share, the forums seem comparatively lively, and product knowledgebases are just a few clicks away. And best of all, you don't need to log in (a hassle for customers and prospects alike). As CMS Report readers know, with so many choices in the marketplace, customers need to start edging their selection calculus more towards the community around a particular technology, and not just the product and vendor itself.