Keeping all your customer data in once place is a great objective. However, what that place should be is a tricky question.

The exact architecture of the Open Data Initiative remains unclear, but in terms of intent, CDPs have the same objective

You won't find a single, dominant player. In fact, some of the larger vendors have proven slower to adopt software "consumerization" practices.

Customer Relationship Management is increasingly the backbone of MarTech and digital customer engagement. After many requests from RSG subscribers to apply our rigorous evaluation methodology to this marketplace, we decided to add a new vendor evaluation stream

Both the tech press and the mainstream publications gush over this tool as if it were the next best thing since sliced bread, but Slack is unproven for enterprise use.

Google is serious about the enterprise; Harmon.ie is serious about email; but Slack wants to kill email, and SAP wants to be socially savvy. Can they all get there?

This is a comprehensive overhaul to the report, not just in terms of content but also in structure and evaluation criteria

Enterprise Mobile Technology is a rapidly evolving marketplace and it has seen a number of acquisitions. As a result, some vendor names have changed (e.g., FeedHenry) and more importantly, some of their strategies, too

Portal technology continues to play an important role in many enterprise architectures. They are a better fit than other types of tools for enterprises that require

I've found a general mis-impression among some enterprises that mobile app development is really simple

Last week, we released Version 10 of our Enteprise Portals and Content Integration evaluation research

As much any of the other five continents where we have research customers, we see that Europe is particularly regionally inclined: small vendors flourish in their local markets, often keeping out larger global competitors. But perhaps moreso than the rest of western Europe (UK excluded), out of DACH has come come of the largest technology powerhouses in content management, from the likes of SAP and CoreMedia to Day (since acquired by Adobe) and e-Spirit, to open source projects such as Magnolia, OpenCMS, and Typo3

Organizations seeking to enable employees to access enterprise applications (HR, Intranet, Collaboration, ERP, etc.) via mobile devices must grapple with two broad alternatives:

In the good old days, when your firm's Enterprise Portal was a "gateway to the world," the thinking was that you needed to standardize on one single Portal platform, and perhaps even on single enterprise portal instance.

However, as we all know, that's not really very practical (both for technical and organizational reasons), and multiple portal platforms have always proliferated within organizations

If you're running a SAP NetWeaver Portal -- presumably since you've bought into SAPs infrastructure -- you may have discovered it's not the most ideal of platforms to actually publish content on