SAP Announces CDP
Keeping all your customer data in once place is a great objective. However, what that place should be is a tricky question.
Excerpt from the SAP: evaluation:"Jam is anemic when it comes to user profiles. The profiles are basic and the profile pages are neither rich nor engaging as they are in other tools such as tibbr. ..."
(P. 234 in the Enterprise Collaboration & Social Software Report. )
However, as we all know, that's not really very practical (both for technical and organizational reasons), and multiple portal platforms have always proliferated within organizations