Like Microsoft, Salesforce has struggled to convert its employee-facing systems into effective customer-facing systems. Our research has found that enterprise licensees have encountered some nasty surprises around
Customer Relationship Management is increasingly the backbone of MarTech and digital customer engagement. After many requests from RSG subscribers to apply our rigorous evaluation methodology to this marketplace, we decided to add a new vendor evaluation stream
It's embedded into many if not most digital workplaces, but employees are often compelled to use it, as opposed to adopting it readily. Now with Redmond pushing the broader Office 365 suite, a question arises: has SharePoint plateaued?