We've mentioned in the past the agonizingly long buildup to the release of Version 5 of Day Communiqué. The product's lackluster user interface remains a glaring sore point in what is otherwise a very capable and elegantly architected (if pricey) WCM platform
Given pervasive confusion around analytics terminology, I lauded the Web Analytics
Association's August, 2007 announcement of Report Definition Standards
If your vendor is a public company, listening to the quarterly earnings calls
are a great way to get some insight into what to expect from the vendor in the
short and long term