1 Choose your technology marketplace(s)

Omnichannel CX Stack

• Web CMS / WCM

  Web CMS / WCM

  Get the inside story on the real strengths and weaknesses of all the major Web Content & Experience Management (WCM) systems.

• Digital Asset Management

  Digital Asset Management (DAM)

  Get the inside story on the real strengths and weaknesses of all the major Digital Asset Management (DAM) players.

• Marketing Automation & Campaign Execution

  Marketing Automation & Campaign / Lead Management Technology

  Get the inside story on the real strengths and weaknesses of major MarTech platforms.

• Customer Relationship Management

  Customer Relationship Management

  The Customer Relationship Management research critically evaluates the weaknesses and strengths of CRM products.

• Customer Data Platforms

  Customer Data Platforms

  Learn the real strengths and weaknesses of major Customer Data Platform vendors in RSG's CDP research stream.

• Journey Orchestration Engines

  Journey Orchestration Engines

  Learn the real strengths and weaknesses of major omnichannel journey/decisioning vendors in RSG's JOE research stream.

• Omnichannel Content Platforms

  Omnichannel Content Platforms

  Learn the real strengths and weaknesses of major omnichannel content platform vendors in RSG's OCP research stream.

Digital Workplace

• Office 365

  Office 365

  Learn the strengths and weaknesses of key services in Redmond's flagship online platform.

3 Choose subscription tier

• Standard Subscription $0

  12 month subscription

  • Vendor Evaluations:
    • Research report
    • 12 Months of research updates
    • Executive Summary PowerPoint
    • Market Analyses
  • Research findings:
    • Advisory Paper Library
    • Webinar Library
    • Survey findings
  • Decision Tools:
    • RealQuadrant™ Shortlist Builder app to generate custom short lists
    • RealTime™ Vendor Comparison app to generate custom comparison reports
  ideal for

  The Standard package is ideal for:

  • Customers who just need the inside scoop on vendor weaknesses
  • Customers needing artefacts and deliverables to persuade peers
  • Consultants and integrators who are regularly involved in solution selection projects

• Plus Subscription $0

  12 month subscription

  • Vendor Evaluations:
    • Research report
    • 12 Months of research updates
    • Executive Summary PowerPoint
    • Market Analyses
  • Research findings:
    • Advisory Paper Library
    • Webinar Library
    • Survey findings
  • Decision Tools:
    • RealQuadrant™ Shortlist Builder app to generate custom short lists
    • RealTime™ Vendor Comparison app to generate custom comparison reports
    • RealScore™ app to benchmark against competitors and visualize where you need to go
  • Analyst advisory services:
    • 4 hours of phone advice from RSG analyst
    • Unlimited email inquiry
    • Private webinars and team education
  ideal for

  The Plus package is ideal for:

  • Customers seeking more personalized and contextual advice from expert analysts
  • Consultants and integrators who want a higher level of ongoing support
  • Those seeking decision-making support beyond the solution selection process

• Guided $0

  Guided Analyst Support

  • Enhanced Decision Support
    • Additional advisory time
    • RFP samples and other selection templates
    • Expert vendor proposal reviews
    • More...
  • Strategic Selection Assistance
    • Requirements & RFP creation
    • Vendor short list recommendations
    • Demo & bake-off oversight
    • Decision facilitation
    • More...
  • Strategic Roadmap Support
    • Audits of existing systems
    • Enterprise roadmap for multiple technologies
    • Project prioritization and budgeting
    • Customized education programs
  ideal for

  A custom package is ideal for:

  • Customers seeking hands-on direction in a selection project
  • Customers looking to jump-start with proven templates
  • Customers with high-profile, high-stakes selection choices

• RealScore Standard$0

  12 month subscription

  • Research findings:
    • Advisory Paper Library
    • Webinar Library
    • Single Vendor Evaluation Chapter
  • Decision Tools:
    • RealScore™ app to evaluate and benchmark your effectiveness
  • Analyst advisory time:
    • 4 hours of phone calls with RSG analyst to advise on RealScore™ results and progress
  ideal for

  The Standard package is ideal for:

  • Customers seeking more personalized advice from expert analysts
  • Customers and consultancies looking for specific examples of how other similar organizations have increased their technology capabilities

• RealScore Plus$0

  12 month subscription

  • Research findings:
    • Advisory Paper Library
    • Webinar Library
    • Single Vendor Evaluation Chapter
  • Decision Tools:
    • RealScore™ app to evaluate and benchmark your effectiveness
  • Analyst advisory time:
    • 4 hours of phone calls with RSG analyst to advise on RealScore™ results and progress
  • Custom team alignment:
    • Custom data analysis and charts
    • Group workshop via webmeeting to contrast individual scoring and build consensus around current state and next steps
  ideal for

  The Plus package is ideal for:

  • Enterprises seeking to drive internal alignment around true capacity and future priorities
  • Customers and consultancies that want a higher level of ongoing support

• Standard $0

  12 month subscription

  • Vendor Evaluations:
    • Research report
    • 12 Months of research updates
    • Executive Summary PowerPoint Deck
    • Market Analyses
  • Research findings:
    • Advisory Paper Library
    • Webinar Library
    • Survey findings
  • Decision Tools:
    • RealQuadrant™ Shortlist Builder app to generate custom short lists
    • RealTime™ Vendor Comparison app to generate custom comparison reports
    • RealScore™ app to evaluate and benchmark your effectiveness, along with analyst interpretation and support
  • Analyst advisory time:
    • 4 hours of phone advisory on RealScore™ results, plus alignment workshop and custom charts
  ideal for

  The Standard package is ideal for:

  • Customers engaged in more complex selection processes with multiple stakeholders
  • Customers wanting to run what-if scenario analysis
  • Customers experienced in benchmarking exercises
  • Consultants and integrators who are regularly involved in solution selection projects
  • Consultants and integrators who are regularly involved with benchmarking projects

• Plus $0

  12 month subscription

  • Vendor Evaluations:
    • Research report
    • 12 Months of research updates
    • Executive Summary PowerPoint Deck
    • Market Analyses
  • Research findings:
    • Advisory Paper Library
    • Webinar Library
    • Survey findings
  • Decision Tools:
    • RealQuadrant™ Shortlist Builder app to generate custom short lists
    • RealTime™ Vendor Comparison app to generate custom comparison reports
    • RealScore™ app to evaluate and benchmark your effectiveness
  • Analyst advisory time:
    • 4 hours of phone advisory with RSG analyst
    • 4 hours of phone advisory on RealScore™ results, plus alignment workshop and custom charts
    • Unlimited email inquiry
    • Private webinars and team education
  ideal for

  The Plus package is ideal for:

  • Customers seeking more personalized and contextual advice from expert analysts
  • Customers looking for specific examples of how other similar organizations have increased their technology capabilities
  • Consultants and integrators who want a higher level of ongoing support
  • Those seeking technology lifecycle support beyond the solution selection process