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Despite what people may say, what you don’t know can hurt you and, in the case of records management, what you choose to ignore can cripple your organization. The proliferation of electronic documents (especially e-mails) and their potential litigation exposure is becoming the bane of legal advisors and records managers in many corporations and government agencies. Microsoft, Texaco and other Fortune 500 companies have taken hits from “runaway” e-mails introduced as evidence in high-stakes cases. To records managers, e-mail is just another record type. They know that in fact, “smoking guns” can come in many different guises, including: paper, electronic image files, video tape, voice recordings, and more. It’s all potential evidence and therefore potential deposition fodder.