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[Advisory] Ten Habits of Highly Successful Community Managers

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The advent of Enterprise Social Network (ESN) technology has been met with mixed reviews among enterprise customers, with some reporting success and others suffering from empty forums and waning enthusiasm. Fortunately, there is a growing consensus that effective community management can prove critical to obtaining business value from ESN tools.  But what makes successful community manager?  This briefing offers a checklist of ten key practices.

MD