Please note: You must be subscribed to the CMS research stream(s) to download this advisory. Please log in if you're subscribed to any of those research streams. Otherwise, see subscription details here.
Compared to other mature enterprise software marketplaces, the Web Content & Experience Management (WCM) marketplace has a far greater number of vendors — ranging from sophisticated platform vendors, to simple self-publishing tools — but no single vendor dominates the segment.
Reliable estimates of WCM market share are hard to find. However, RSG has derived relative usage data from its survey of subscribers and other (primarily large) enterprises. While this data does not represent formal market-share figures, it highlights key trends about the marketplace, particularly when viewed together with customer satisfaction scores emerging from the same survey cohort.