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As enterprise social collaboration efforts mature, customers increasingly seek to integrate social software with existing enterprise systems. Yet, most tools assume that social networking and collaboration will reside in a separate "place," often a siloed application that notifies you of new activity via yet another set of e-mail alerts.
Many vendors are articulating a new architecture that envisions social and collaboration services as a "layer" that can be applied to diverse workstreams within the enterprise. Though it has the potential to be a game changer, social-as-a-service is much easier said than done. In this webinar RSG analyst Kashyap Kompella will offer a practical review of vision versus reality.