[Webinar] Technology Predictions for 2020 November 27, 2019 What's in store for Omnichannel technology in 2020? Join Jarrod for RSGs top ten key predictions!
Tech Select Series: Filter to Finalists November 26, 2019 The next step in our best practice series is how to filter vendor bidders down to two finalists.
Where Does an Omnichannel Content Platform Fit in Your Stack? November 25, 2019 Like CDPs and JOEs, an OCP seeks to serve as a single source of truth.
[Webinar] New 2020 Omnichannel Vendor Map November 23, 2019 Learn how emerging omnichannel needs are shaping eight key marketplaces.
[Webinar] Shaping Customer Journeys: Is JOE Technology Right for You? November 22, 2019 Join Tony Byrne for a critical review of JOE technology and its potential role in your broader omnichannel stack.
Tech Selection Series: Conducting Vendor Demos November 21, 2019 Demos can be very revealing, certainly about the vendor, but also about your own requirements.
Journey Orchestration Vendor Evaluation Updates - NICE and Genesys November 20, 2019 Still more of a multichannel-oriented marketplace
My Omnichannel Stack Should Come From One Vendor! OK Boomer... November 18, 2019 I sometimes feel like a dismissive Millennial when I hear vendors or idealistic buyers say that their Omnichannel Tech Stack should come from a single software provider.
The Real Story on Adobe DAM November 15, 2019 Adobe is one of the better-known Digital Asset Management vendors, but what are they really providing?
Real Story: Don't Select Technology When You're Not Ready to Implement November 14, 2019 New technology will not put your organizational house in order.
Tech Select Series: Evaluating Vendor Proposals November 13, 2019 Let's talk about evaluating vendor proposals. Reading through all the long documents can feel like a slog, but
New Vendor Evaluations for Omnichannel Content Platforms. November 12, 2019 One of those rare times where customers are running a bit ahead of the technology
What to Make of Salesforce's Latest CMS November 7, 2019 Salesforce is pitching a more generalized web and omnichannel content management platform - what should you make of it?