Is ROI the Best Way to Measure Enterprise Social Success?

  • September 20, 2016

Ever since the dawn of enterprise collaboration, pundits have debated the best way to measure business value. Return on Investment (ROI) is the holy grail of such justifications, but ROI can be tough to measure on internal-facing digital initiatives....

TeamSite Marriage Counseling

  • September 19, 2016

These advisory sessions feel a bit like marriage counseling. The first 45 minutes become a litany of complaints and frustrations. "It's just too hard to do simple stuff." "The vendor doesn't care anymore." "I never thought it would turn out this way." And then, "But we've invested so much in the platform!" I get it....

What Is a Real Quadrant?

  • September 13, 2016

Customers and consultants have a love-hate relationship with marketplace "quadrant" diagrams. You love the visual simplicity, but you hate the oversimplification of large, complex marketplaces and the abstract nature of vendor scoring....

SharePoint 2016 for Your Public Website?

  • September 12, 2016

So if you already license SP 2016, should you consider it for your public-facing digital initiative? You could read the 14-page SharePoint chapter in RSG's WCM vendor evaluation report, but I'll give away the ending now: No, you still don't want to use SharePoint for a public website, and maybe not even an intranet one....

Major Update to WCM Vendor Evaluations

  • August 11, 2016

I'll highlight changes to RSG's evaluation criteria, based on what you the enterprise customer has indicated will become increasingly important going forward...

Eight Lessons for Digital Leaders

  • August 9, 2016

I'd like to share eight lessons in the interest of fulfilling our central mission: helping you make better technology decisions...

Enterprise Social-Collaboration: Where Is HR?

  • June 29, 2016

Several years of survey research persistently finds that most enterprises HR teams take a back seat in shaping employee digital collaboration and social networking capabilities. If this is the case in your organization, you may want to rethink your strategy....

WCM Technology for Higher Education

  • June 23, 2016

It can be tricky to generalize about "higher education" because of the differences across countries, institutional size, and profile. Nevertheless, over the past fifteen years, we've seen some common patterns for WCM in this sector:...

Myths That MarTech Vendors Tell Themselves

  • June 14, 2016

Myths are important because they allow cultures and institutions to share common stories. They often have a foundation in the truth, but in a commercial context, they can become quite disconnected from reality...

Enterprise Social: It's All About Applications

  • May 25, 2016

The real experience among RSG's larger enterprise subscribers is that organization-wide attempts have frequently not turned out well, while implementing targeted applications has tended to yield more useful results....