There is no such thing as a DXP

  • October 5, 2017

I don't know any enterprise customer that wants — or believes it remotely possible — to obtain all those services from a single vendor. No, this is a vendor fantasy, getting peddled by analyst shills....

Whither SugarCRM?

  • September 28, 2017

SugarCRM has always been a bit of an anomaly in the CRM market....

Thanks for the Book Reviews!

  • September 18, 2017

We wanted to take a moment to say a special thank you to a few people who took the time to write extended reviews of the book....

Apply Design Thinking to Technology Selection

  • September 12, 2017

Digital teams should replace outdated, waterfall-based approaches to selection with a more agile, adaptive process better suited to modern enterprise environments...

Is Your CRM Vendor Holding You Back?

  • August 31, 2017

Customer Relationship Management (CRM) technology is foundational to digital engagement and experience management. So you have to get it right. And that starts with the right vendor....

Customer Impact of Jive's Split

  • August 30, 2017

Aurea had assured Jive customers they were committed to the "Jive-n" internal community product, but many licensees were skeptical. In the end, Aurea jettisoned Jive-x instead. So what gives?...

RSG's Own Digital Transformation

  • August 29, 2017

While advising major enterprise subscribers on their digital transformation strategies and vendors, at RSG we've been on a similar journey ourselves....