It should come as no surprise that CMS vendors are offshoring more development work. See, for example, this recent announcement from Interwoven about doubling its R&D work in India. Another trend, which has transpired quietly but steadily, has been to outsource first-line product support to South Asia as well. This has, predictably, led to some grumbling from customers in Europe and North America. Nevertheless, it's quite apparent that the global locus of ECM expertise is shifting eastward. CMS Watch contributing analyst Alan Pelz-Sharpe says that his firm, Wipro Technologies, boasts more than 1000 experienced content management specialists, most of them working on major projects for Global 2000 companies.