We are currently conducting a customer survey on Enterprise Content Management and related aspects such as Document Management and Cloud-File Sharing & Sync (CFSS), including questions about cloud and mobile in an ECM context.
I'm pleased to report we're getting some very interesting insights from customers. If you want a copy of the final summary results, you need to participate -- but you'll want to do so right now, since the survey closes Tuesday, 26 May.
Meanwhile, here are some interesting (provisional) findings.
Traditional File Shares and Email still rule the roost
Okay, to be honest, a high prevalence of traditional file shares and email systems for document management wasn’t totally unexpected. However, such a high percentage is noteworthy -- even within organizations that have implemented more formal ECM systems.
Usability a major concern
Customers can use this survey to benchmark their own implementation against the ECM Maturity Model, a model that RSG co-created with other industry colleagues. Usability is one of several dimensions to compare yourself with peers. More than 50% of respondents found the usability of their systems lacking. How does your situation compare?
How to get the final results yourself
This is just a small sliver of the findings you can expect from the study, and doubtless the data will change when all the entries get tallied. FYI, we're seeing some really interesting trends on mobile and cloud, too.
If you are a customer of ECM technology and have not yet completed the survey, you can still participate (before Tuesday!) and receive a summary of the final findings. Here is the link to the survey.