Tridion, Forms, and Interaction

  • 1-Dec-2009

A press release was sent to me today with the title "SDL Tridion Puts Online Forms at the Heart of Interaction." Which made me smile, in a nostalgic sort of way.

Nowadays, when we discuss interaction, we tend to quickly drift off to social media, networking, or collaboration. How do you deal with those bidirectional (or rather, multidirectional) streams of interacting content? Is a Web CMS really suited for this, especially those (like Tridion) that emphasize "publishing to" a delivery tier (in other words, pushing out the content like a fire-and-forget thing)? It's not something you can reduce to "here's the form, so there's your interaction."

For sure, web forms are often more important (and more complex) than you'd think at first glance. However, the Tridion module doesn't actually process the form content, store it, or create a workflow around it. It just allows you to create the forms themselves, "to manipulate the form as if it were just another type of web content." Useful as that may be, it's quite different from actually managing the interaction.

So if web forms are at the heart of Tridion's interaction, as the company's marketing suggests, that's a bit like Kafka 2.0. At least now, you can send in really pretty forms. In triplicate.

Our customers say...

"RSG's Web Content & Experience Management vendor evaluations deliver unmatched detail and candor about WCM technologies. It's an essential companion for anyone looking to invest in these tools."

Erik Hartman, Founder, Hartman Communicatie

Other Web Content & Experience Management posts

TeamSite Marriage Counseling

  • August 12, 2019

Was reminded recently in a call with an RSG subscriber that some TeamSite implementations linger on, like a really bad relationship you can't seem to end. Maybe it's time for counseling?...

What Is a Real Quadrant?

  • July 16, 2019

Customers have a love-hate relationship with marketplace "quadrant" diagrams. You suspect there's something not right in the arbitrary positioning...and you're correct!...