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Press Release

FOR RELEASE: 2007-12-11


Elina Glazer ()

Marketing Manager, Real Story Group

Work 617-340-6464 x127

Google Appliance Still Comes Up Short for Enterprise Search

CMS Watch comparative evaluations find Google's enterprise offering still focused on website search

Silver Spring, MD, USA-- CMS Watch, a vendor-independent analyst firm that evaluates content technologies, has found that the actual technology inside Google's popular Search Appliance product has not kept pace with the company's marketing spin.


This analysis stems from CMS Watch's 2008 Enterprise Search Report, released earlier this month, which evaluates 18 major enterprise search offerings.

While Google's marketing of the latest Version 5 of its Search Appliance ("GSA") emphasizes enterprise security and connector enhancements, the product actually still trails most competitors in those areas. In fact, CMS Watch found:

  • GSA still relies on web-based access for document-level security
  • The product remains weak at collecting non-webpage content in general, and SharePoint-based information in particular; the vaunted new connector framework still requires remote repositories to expose content through external web applications
  • GSA lacks advanced tuning controls found in most other enterprise search products


"Customers report that once you reach the limits of the appliance, you're pretty much stuck," explained the report's lead analyst, Adriaan Bloem.

On the flip side, the GSA still excels at searching website content -- a traditionally underserved and very important niche. CMS Watch found that the happiest GSA customers used the appliance for simpler web search.

"The challenge comes on an Intranet or other complex enterprise environment where you have heterogeneous document stores and critical security requirements," explained CMS Watch principal, Theresa Regli. "It remains unclear to us whether Google the company truly understands the workaday needs of the enterprise," Regli concluded.

The 2008 Enterprise Search Report provides detailed comparisons of 18 vendors spanning 5 market segments categories, as well as evaluations of individual product suitability for 12 functional and industry scenarios. The Report is available for purchase online from CMS Watch (

Reporters wishing to interview a CMS Watch principal should contact Kristie Hughes at or +1 202 966 6999.


Real Story Group is a uniquely “buy side” analyst firm, working solely for solutions buyers and never for vendors.

We provide research and advisory services to help customers select and optimize the right digital workplace and marketing technologies. RSG evaluates Web Content & Experience Management, Digital Asset Management, ECM, Enterprise Collaboration, Portals, Office 365, CRM, CDPs, and Marketing Automation & Campaign/Lead Management Technologies.