FOR RELEASE: 2008-06-11CONTACT:
Elina Glazer (e-mail)
Marketing Manager, Real Story Group
Work 617-340-6464 x127
Enterprise 2.0 Conference, Boston, MA, USA-- Social Software technologies can improve collaboration and networking within and beyond the enterprise, but a general dearth of systems and administrative services brings greater long-term risks as customers look to extend from workgroup installations to enterprise-wide deployments, according to research released today by CMS Watch, a vendor-independent analyst firm that evaluates content technologies.
"Once you get beyond the experimental or pilot stage, certain services like configuration management, information lifecycle management, clustering/failover, back-up/restoration, multi-instance management, and internationalization become critical to long-term application viability" notes CMS Watch founder Tony Byrne. "Yet those are the very areas where most Social Software tools fall down, even ones from established vendors."
These findings come from The Enterprise Social Software Report 2008: Networking & Collaboration Within and Beyond the Enterprise, pre-released today by CMS Watch. This groundbreaking report evaluates twenty major Social Software suppliers, based on extensive technology research and customer interviews. The 300-page report also provides a breakdown of common usage scenarios to help customers with selecting the right Social Software technology for their enterprise.
The report also found:
"Customers should not automatically assume that Social Software modules from their incumbent vendors are somehow more mature or better integrated than some of the smaller players in this space," argues CMS Watch Research Analyst, Jarrod Gingras, who adds, "the industry remains in its early days, and even vaunted commercial services like Google remain a long way from finding their enterprise footing."
Real Story Group is a uniquely “buy side” analyst firm, working solely for solutions buyers and never for vendors.
We provide research and advisory services to help customers select and optimize the right digital workplace and marketing technologies. RSG evaluates Web Content & Experience Management, Digital Asset Management, ECM, Enterprise Collaboration, Portals, Office 365, CRM, CDPs, and Marketing Automation & Campaign/Lead Management Technologies.