It’s a fact of business life that technology vendors sometimes go out of business or sunset their products. This happens less than most customers fear, but when it does, the results can range from damaging to catastrophic. Therefore, a prudent enterprise will monitor key technologies and suppliers for potential problems.
At Real Story Group, a lot of our research goes into reviewing “vendor intangibles” to help guide customer decision making early on. Over the years, we've found a failing vendor or open-source project will exhibit telltale signs. By identifying these signs, you the customer can conduct your own risk mitigation accordingly.
10 warning signs a vendor is failing:
1. Significant fall-off in new customers
2. Declining—or no—community events
3. Disrupted product support
4. Serial acquisitions
5. Rapid vendor staff turnover
6. Escape to open source
7. Slower product updates
8. Evasive salespeople and account reps
9. Meandering roadmaps
10. Distracted founders
Marketers should focus less on creating pages and more on delivering shareable micro experiences — rendered components that can be distributed across a wide range of environments, including email, transactional applications, mobile web apps and kiosks.
That’s one of the findings released this week in Real Story Group’s 2017 Web Content & Experience Management Marketplace Analysis, a yearly report for RSG subscribers that analyzes 36 WCM vendors. The report emphasized intelligent web content management (WCM) architectures that include components built in WCM environments but delivered through separate applications.
Unlike the financial analyst community, technology analyst firms make scant distinction between buy- and sell-side analysis, a conflict of interest that leaves customers worse off.
Recently passing my 15th anniversary as a technology industry analyst caused me to reflect on the evolution of our business, and I'm disappointed to share that amid some positive developments, one significant ethical shortcoming still persists.
If you had asked me 15 years ago—when the world was reeling from an equities collapse aggravated in part by conflict-of-interest shenanigans on Wall Street—I would have predicted that the tech analyst community would split neatly between sell-side research and buy-side research.
But that has not happened, and you the customer are the worse off for it. ... Read More.
A book about DAM (Digital and Marketing Asset Management: The Real Story About DAM Technology and Practice) would not be complete without putting DAM in the bigger picture, and by that I mean the bigger picture of Marketing Technology. A DAM by itself has limited usefulness: those assets have to be pushed out and used by different technologies in a wealth of ways for all this effort to benefit your organization.
Though DAM historically was implemented in a silo, used and maintained by only a few marketers or archivists, that’s changed. DAM is now fully embraced by the C-suite as a key enterprise application. Just as much effort is being put into DAM systems connecting to other systems as deploying simply the DAM, itself.
So how does DAM fit into the bigger picture of consumer-centric digital marketing? It’s not always obvious. Choosing the right tools for holistic and effective digital marketing is not unlike crafting a complex cocktail: you have to find the right mix of ingredients, and the right balance, that works for you.
For the 20 years I've been following web content management (WCM) and experience management technology, the only constant has been change.
This certainly holds true for 2017, when you can expect some new approaches and in some cases some industry re-alignment. Let's look at seven key trends.
"Box was relatively more enterprise-focused as opposed to Dropbox, which was more consumer-focused, and this focus is what differentiates the two," said Apoorv Durga, research director at Real Story Group. "Box has more advanced enterprise-ey features — such as better admin and security controls — whereas Dropbox appeals more to consumers because it’s easier and simpler to use." Read the complete article here.