[+] How do I know your evaluations are truly independent?
We are not affiliated with any vendor, period. None of the analysts on our team consult with, advise, or otherwise work with vendors. Other analyst firms frequently struggle to reconcile potential conflicts of interest between consulting for buyers and advising vendors. We have decided to make our lives simpler by never advising -- or working in any capacity -- with vendors. We don't publish their white papers. We won't speak at their conferences or sanctify their webinars. We don't wine and dine on their tab. We work only for you, the technology buyer.
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Many of our customers subscribe to multiple research outlets, to get a rounder perspective before making key technology and implementation investments. But, we're different. Customers tell us our research is more deeply technical and harder-hitting than they find elsewhere. We also typically cover more vendors around the globe at a time when you have an unprecedented breadth of choices in technology suppliers.
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[+] What's the difference between Web Content Management and Collaboration/Community/Social technology?
For the most part, these are two distinct disciplines and technology marketplaces, although they do overlap.
CMS technology helps you manage web publishing processes (formal or informal), as well as content destined for the web. Certain Web CMS tools may also help you to manage visitor interaction, including various "social" services like commenting.
Collaboration and Community technologies focus more intently on the interaction itself, as opposed to enterprise publishing. Some tools in this space can also support limited types of formal web content management, particularly for websites that are first and foremost community-oriented properties.
[+] What's the difference between Web CMS and Portals?
You can find a variety of definitions for content management systems and portals, and most of them will overlap; hence so much confusion in the marketplace.
An enterprise portal generally delivers content so it can be consumed, but portal software also typically aggregates content and data from a variety of locations. Perhaps more importantly, portals are designed to deliver a variety of services as well: including search, collaboration, document management, business intelligence, business process management, and more.
A web content management system generally supports the production of content, but some products deliver content as well, which can make them "portal-like." This is especially the case in the open-source world, where the systems often grew out of dynamic page delivery systems.
In the marketplace, you'll find distinct portal and content management products, although some vendors offer both. For a list of portal products, click here. See a very different list of web content management solutions here.
[+] What's the difference between CMS and ECM?
CMS (or Web CMS, or WCM) technologies manage web content publishing and, to some extent, website management. Document Management (ECM) generally refers to processing and collaboration use-cases involving document and image files.
From the perspective of operational practice, there are many similarities between web content management and enterprise content management. As a practical matter, however the different tools are designed to perform very different tasks, and solve different business problems.
In the marketplace, you'll find distinct ECM and Web CMS products, although some of the largest vendors offer both. Note that ECM vendors typically have distinct Web CMS products, and vice-versa. For a list of ECM products, click here. See a somewhat different list of web content management solutions here.
[+] I'm interested in SharePoint, but what about its competitors?
We cover Microsoft SharePoint in two ways. Our dedicated SharePoint research service helps you evaluate SharePoint and its software partners for enterprise-wide adoption.
Our other research streams cover a particular technology sector. And in each relevant case we evaluate SharePoint in the form of a single chapter comparing its strengths and weaknesses against its peers in that sector.
[+] What's the difference between Web CMS and Digital Marketing Technology?
They are very different, albeit complementary, categories of tools. Web Content & Experience Management products help you with in-bound marketing, after you've lured someone to your site. Digital Marketing tools support more outbound marketing, reaching out to prospects and customers via email and social media, among other channels. We don't know of any vendors today that do both things (Web CMS and Digital Marketing) equally well.
[+] What's the difference between an "Admin" and a "Regular" subscriber at my organization?
Admin subscribers can administer your organization's account with us. This includes:
[+] How can I become an Admin user for my organization's subscription?
Have another Admin at your organization designate you. Contact us if you need help.
[+] My login/password doesn't work, or I can't remember it. What do I do?
Your login is always your e-mail address.
Click the "Forgot password?" link in the "My Research" box on any page, to reset your password and have a new one e-mailed to you. After logging in, you can change to your preferred password.
Still having problems? Contact us and we'll work with you to sort it out.