Blog posts about Usability

Do You Really Want a Power-User Interface for Your WCM Platform?

Added By Tony Byrne on 13-Jun-2013

Web CMS vendors frequently tout their systems' usability, but in fact a big evolution towards complexity has been underway in the WCM world for the past several years. That's right: user interfaces for editors and marketers are getting more complicated rather simpler ... Continue Reading

Exclusive Sneak Peak at SharePoint 2016

Added By Tony Byrne on 1-Apr-2013

Well, RSG was granted a special pre-pre-brief into SharePoint 2016. The results may surprise you. ... Continue Reading

What ever happened to Web Accessibility?

Added By Matt Mullen on 20-Sep-2012

If there's one legacy I'd like from the games of 2012, it would be a renewed enthusiasm for building accessible websites and not -- as in the case of Ocado -- aiming so low as to hit only the most-basic level of compliance ... Continue Reading

Responsive Design and WCXM - What am I missing?

Added By Matt Mullen on 5-Sep-2012

I might be missing something, but my question remains: what specifically are WCXM vendors trying to prove by focusing on Responsive Design? That they won't actively prevent you from using CSS3? ... Continue Reading

Beware user experience overreach in your website overhaul

Added By Tony Byrne on 13-Aug-2012

I'm seeing a trend where old habits of technology overreach are getting matched by UX overreach. Under the lure of big, beautiful UX plans, some customers are biting off more than they can chew, while failing to execute on the basics ... Continue Reading

Oracle announces new version of Fatwire -- a.k.a., WebCenter Sites

Added By Apoorv Durga on 7-May-2012

Last week, Oracle announced a new version 11gR1 of WebCenter Sites. This is the erstwhile FatWire product, “Oracalized” -- a bit -- for the first time since the acquisition last year.

So how far has Oracle progressed? Well, ... Continue Reading

FT.com bets on HTML5 in lieu of native apps

Added By Apoorv Durga on 3-May-2012

The esteemed Financial Times is ready to pull the plug on its iOS native apps and instead replace them with an HTML5-based app.

Reportedly, the so called "Apple Tax" -- whereby developers pay 30% of revenues to Apple -- along with lack of access to customer data, are the main reasons prompting FT.com to follow others ... Continue Reading

Revival of the fattest? Addressing new threats to site performance

Added By Matt Mullen on 1-May-2012

I've just written an advisory briefing for our subscribers, "Address Emerging Threats to Website Performance", which reviews some web development trends that are increasingly having a negative effect upon website user experience ... Continue Reading

Digital workplace and enterprise architecture -- two sides to same coin

Added By Tony Byrne on 19-Mar-2012

A confluence of trends is elevating the concept of the "Digital Workplace." Much of the current discussion has centered around what a digital workplace mean for traditional intranets, emerging social collaboration spaces, and aging transactional systems.

Those are important topics, but I think an even bigger to-do for enterprises is to bring the right skill sets to bear. One key skill set to engage here is enterprise architecture ... Continue Reading

How to move email conversations to your collaboration platform -- or not...

Added By Tony Byrne on 9-Mar-2012

I had a great chat with Jerome Colombe of Alcatel-Lucent earlier this month at the IntraTeam 2012 conference about how his colleagues transition email threads to their community platform ... Continue Reading

Gamification is no child's play

Added By Kashyap Kompella on 13-Feb-2012

"Gamification" is the buzzword du jour. Many enterprises looking to socialize their digital workplace and consumer-facing applications are investigating whether gamification makes sense for them. A closer look at the topic suggests that both optimism and skepticism are in order ... Continue Reading

Key Decisions to Make When You Decide to Go Mobile

Added By Apoorv Durga on 13-Dec-2011

At such time you decide you need a mobile presence for your corporate website or for an enterprise application, you'll face some key decision points, the outcome of which will define how you execute on a mobile strategy ... Continue Reading

Copy-Pasting Word to Your Web CMS

Added By Tony Byrne on 7-Jun-2011

It seems like once a year one of us gets motivated to write about rich text (a.k.a., WYSIWYG) editors. After more than a decade in the market and much innovation, they are still a constant source of confusion and frustration for content managers. Too many vendors assume that rich text editing is "commodity" feature, when alas, it is not ... Continue Reading

Copy-pasting from Word

Added By Adriaan Bloem on 23-Feb-2011

I've been working with web content management systems for almost fifteen years now. And exasperatingly, I still see the same project problems recur constantly ... Continue Reading

How did our 2010 predictions fare?

Added By Tony Byrne on 23-Nov-2010

As you may know, we make twelve predictions every year, and every year, we go back to try to assess our accuracy. So, let's see how we did with our 2010 predictions from last December ... Continue Reading

How do you defend system training?

Added By Tony Byrne on 22-Nov-2010

I had an interesting conversation with an intranet manager at the JBoye10 Conference in Denmark last month. She got frustrated when executives at her firm declared that the collaboration and networking tools she was rolling out should be so simple, "they don't require training." ... Continue Reading

Beware the WEM trap

Added By Apoorv Durga on 17-Aug-2010

You should be forewarned that in their quest for improving presentation management, vendors are soft-pedaling many core CMS concepts which haven't really seen a lot of innovation in recent times, and this, too, could impact your website visitor experience. ... Continue Reading

Some thoughts on updated web analytics vendor evaluations

Added By Phil Kemelor on 19-Jul-2010

I started working the Web Analytics Report for The Real Story Group (formerly CMS Watch) three years ago. It took me six months to complete the first edition, working pretty much full time. This was a new endeavor; the only other coverage of the web analytics space was done by ... Continue Reading

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