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Added By Tony Byrne on 15-Apr-2013
In our WCM selection advisory services, user security and entitlements continue to come up as tricky issues. These are certainly not new challenges, but vendors address them in different ways, and certainly customers vary in their requirements here. So to provide a little education, below I've excerpted bits of the front matter from ... Continue Reading
Added By Apoorv Durga on 27-Feb-2013
Salesforce.com has a gap in their marketing cloud in the key area of Marketing Automation (MA). In general this is not a bad thing, since they integrate with several other MA vendors instead ... Continue Reading
Added By Tony Byrne on 23-Jan-2013
When Microsoft began releasing betas of Internet Explorer 9 in 2010, Redmond's huge global user community quickly started uncovering various strengths and weaknesses of the new version. One demerit quickly emerged that still hasn't completely gone away: IE9 doesn't play well with certain versions of the popular rich text editor ("RTE") TinyMCE as well as its main competitor, FCK/CK ... Continue Reading
Added By Theresa Regli on 19-Nov-2012
The whole affaire, as well as a recent request I received from a Digital Asset Management vendor, reminded me that the world of technology analysis is no less shifty -- it's just that the attempted manipulation of the system for personal and business gain is of a different nature ... Continue Reading
Added By Irina Guseva on 13-Nov-2012
I recently spoke at the HartmanEvent in Utrecht, Netherlands, on "Why You Don’t Need CXM Platforms" -- a topic near to my technology heart that I’ve discussed on this blog and in other outlets before. ... Continue Reading
Added By Matt Mullen on 20-Sep-2012
If there's one legacy I'd like from the games of 2012, it would be a renewed enthusiasm for building accessible websites and not -- as in the case of Ocado -- aiming so low as to hit only the most-basic level of compliance ... Continue Reading
Added By Matt Mullen on 5-Sep-2012
I might be missing something, but my question remains: what specifically are WCXM vendors trying to prove by focusing on Responsive Design? That they won't actively prevent you from using CSS3? ... Continue Reading
Added By Matt Mullen on 4-Sep-2012
In the past -- in my typical skeptical manner -- I suggested that relying on the mere existence of an API was a bit risky when it comes to integrations. What has happened in recent times with Twitter puts a different spin on this topic, namely: what happens when that API just goes away? ... Continue Reading
Added By Apoorv Durga on 29-Aug-2012
Last week, Facebook announced a new application for iPhone and iPad devices that runs on Apple's iOS mobile operating system. This application is a native app -- meaning it's written using Apple's proprietary technologies and you must download it from Apple's App Store.
This represents an about-face ... Continue Reading
Added By Apoorv Durga on 10-May-2012
I'm excited and proud to announce the new Digital Asset Management Maturity Model (DAM3). Its a collaborative effort between ... Continue Reading
Added By Apoorv Durga on 3-May-2012
The esteemed Financial Times is ready to pull the plug on its iOS native apps and instead replace them with an HTML5-based app.
Reportedly, the so called "Apple Tax" -- whereby developers pay 30% of revenues to Apple -- along with lack of access to customer data, are the main reasons prompting FT.com to follow others ... Continue Reading
Added By Apoorv Durga on 5-Apr-2012
About a year back, when Apache Rave was announced, I had mentioned in my blog that It will be a while before Rave reaches a stage where customers can actually benefit from it. Now Rave has graduated to become an Apache top-level project. That itself is an achievement and congratulations are in order to the team supporting Rave. But is Rave anywhere closer to realizing its promise, and is it good enough today for you to consider it seriously for your Portal? ... Continue Reading
Added By Alan Pelz-Sharpe on 23-Feb-2012
The IT press here in the UK have heralded the remarkable launch of the government's G-Cloud Cloudstore. The timing was certainly impressive: In just four short weeks this online services directory and procurement application went from contract to launch.
Yet I remain a bit puzzled as to why the service has gone live at all, since ... Continue Reading
Added By Kashyap Kompella on 20-Jan-2012
We recently attended the Click Asia Summit in Mumbai, a gathering for digital and social media marketers in the region. Here are the mantras and maxims, tidbits and trivia from the event ... Continue Reading
Added By Tony Byrne on 5-Dec-2011
Like all analyst firms, every year-end we make predictions. I think we're fairly unique, though, in going back to see how our earlier predictions fared. Let's see whether our predictions for 2011 actually panned out. These were the twelve predictions we made in December, 2010 ... Continue Reading
Added By Apoorv Durga on 4-Nov-2011
One of the arguments against building downloadable, native apps for mobile devices -- as opposed to browser-based web apps -- is that you sacrifice portability. Since you use platform-specific APIs, the argument goes, you will need to develop your app separately for each of the platforms you want to support. However, this argument is starting to get diluted, as emerging approaches can get the best of both worlds ... Continue Reading
Added By Apoorv Durga on 10-Oct-2011
Once you decide to mobile-enable your enterprise information systems, the key question you need to address is whether to provide mobile access via Mobile Web (browser-based interfaces) or by offering downloadable applications ("apps").
This is a longstanding debate and proponents of both approaches will point to numerous benefits ... Continue Reading
Added By Sanjeev Gupta on 18-Aug-2011
I was recently updating the Nuxeo evaluation in our Document & Records Management Research, and the biggest news here is that the open source ECM vendor has replaced its repository layer ... Continue Reading
Added By Alan Pelz-Sharpe on 16-Aug-2011
The research and consulting giant Gartner recently released a maturity model for ECM (Enterprise Content Management). Since its release (it's an overhaul of an earlier model), I have had a number of people point out to me the similarities between it and the open source maturity model for ECM that we contribute to, called ECM3, which is now a part of MIKE2.0 ... Continue Reading
Added By Alan Pelz-Sharpe on 12-Jul-2011
I was really happy last week to see that the long-awaited British Standards Institution Code of Practice (PAS 89) for ECM has been made available for public comment and review ... Continue Reading
Added By Apoorv Durga on 7-Jul-2011
Content Acquisition (or Ingestion) is an important step in many business processes. A form is a common way to acquire content or information for these business processes. Forms are everywhere - you fill up a form to buy an insurance policy, apply for a visa or request a new home loan. ... Continue Reading
Added By Alan Pelz-Sharpe on 23-May-2011
Vendors claim DOD5015 compliance, but few organizations actually use the systems in a DOD5015 compliant manner. In short it is an over-arching standard that demands a particularly complex and cumbersome working methodology ... Continue Reading
Added By Apoorv Durga on 5-May-2011
In any content management system -- web content management (WCM), document management (DM) or digital asset management (DAM) -- how content gets persisted is an important aspect of the overall content lifecycle ... Continue Reading
Added By Apoorv Durga on 3-May-2011
If you ask "What is a Portal" on twitter, you will likely get numerous replies depending on tweeples' point of view. For some, their Intranet is a Portal, while for others a public search engine is their Portal, and for still some others their own website is a Portal. Instead of ... Continue Reading
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