Last chance to benchmark your ECM systems

  • May 22, 2015

Customers can use this survey to benchmark their own implementation against the ECM Maturity Model, a model that RSG co-created with other industry colleagues. Usability is one of several dimensions to compare yourself with peers. More than 50% of respondents found the usability of their systems lacking. How does your situation compare?...

WCM in a Mobile-only world

  • April 23, 2015

Channel has completely taken on a new meaning now. In an omni-channel world you not only have to address mobile devices of varying sizes and capabilities but also consider watches, bands, glasses, and interfaces still to come -- not to mention a plethora of distribution arteries...

Webinar Tuesday: ECM Marketplace Going into 2015

  • December 1, 2014

Traditionally a relatively slow moving marketplace, Enterprise Content Management (ECM) is now seeing a lot of activity, mostly due to developments in Mobile and Cloud-based technologies....

Developing Mobile Apps is not sufficient for Mobile Experience Management

  • July 29, 2014

When planning new enterprise initiatives or extending existing implementations, most customers now include mobile access to their enterprise applications as an essential requirement. This often leads to a discussion of "apps" and then requirements for a mobile application. While that is an essential exercise, it may not be sufficient...

Should You Use CRM Platforms to Manage Documents?

  • June 10, 2014

In a webinar last week on options for enabling salespeople to access documents, one option I discussed was to use your incumbent salesforce automation / customer relationship management (SFA/CRM) platform for document management. Many such platforms now provide interesting capabilities like basic document lifecycle management and file sharing as part of their core services...

Webinar Tomorrow: Mobile Enabling Your Salespeople

  • June 3, 2014

In this webinar, we will look at the key requirements of mobile-enabling salespeople in detail. We will then evaluate four strategic options for your enterprise to address the needs of salespeople (as well as other employees who need these services). We’ll also look at key tools for each of these options...