Last chance to benchmark your ECM systems

  • May 22, 2015

Customers can use this survey to benchmark their own implementation against the ECM Maturity Model, a model that RSG co-created with other industry colleagues. Usability is one of several dimensions to compare yourself with peers. More than 50% of respondents found the usability of their systems lacking. How does your situation compare?...

Mind the Overhead in Digital Marketing Suites

  • May 18, 2015

When a vendor acquires another product and puts (vendors will say "integrate") that tool within an existing “suite,” it usually comes with a key side effect: overlapping features across multiple products within the suite...

The inside scoop on hybrid-cloud DAM and ECM

  • February 16, 2015

There are other alternatives as well, and as you can imagine, the use cases and scenarios for these alternatives will vary. Consequently, you will need to apply different technical skills, infrastructures, and architectures. You also probably need different governance and processes depending on these variations...

Webinar Tuesday: ECM Marketplace Going into 2015

  • December 1, 2014

Traditionally a relatively slow moving marketplace, Enterprise Content Management (ECM) is now seeing a lot of activity, mostly due to developments in Mobile and Cloud-based technologies....

Should You Use CRM Platforms to Manage Documents?

  • June 10, 2014

In a webinar last week on options for enabling salespeople to access documents, one option I discussed was to use your incumbent salesforce automation / customer relationship management (SFA/CRM) platform for document management. Many such platforms now provide interesting capabilities like basic document lifecycle management and file sharing as part of their core services...

ECM file sync - dedicated folder vs arbitrary folders

  • May 14, 2014

One new feature that many ECM platforms (and all Cloud-based file sharing tools) provide is the ability to sync files across your multiple devices: desktop, laptop, mobile phones, and tablets. The idea is that you should be able to access your files -- and optionally complete tasks -- irrespective of your location or device type...