Rethinking Global Web Operations and Technology?

  • April 24, 2013

For most of the past decade, global enterprises have been rationalizing and professionalizing their web publishing operations, setting global standards, upgrading local talent across various regions, investing in better technology.  All good. 

But I'm perceiving a new twist on this trend, and I'd be interested to hear your take

User Management in Your WCM System

  • April 15, 2013

In our WCM selection advisory services, user security and entitlements continue to come up as tricky issues. These are certainly not new challenges, but vendors address them in different ways, and certainly customers vary in their requirements here. So to provide a little education, below I've excerpted bits of the front matter from

Software Suites Are Almost Never Sweet

  • February 13, 2013

Some advice: always start with the proposition that a vendor's "suite" is no better integrated than if you had selected separate, standalone tools from different suppliers.

Is Plone Really More Secure Than Drupal and Joomla?

  • February 11, 2013

Security is a touchy subject in the Web CMS world in general and very touchy in particular among open source WCXM projects, since open source platforms are frequently accused (often unfairly) of being inherently insecure by dint of their more open development models.

So it's been interesting to watch some Plone adherents contrast their platform's security profile to that of some major competitors

Just How Good is Web CMS in SharePoint 2013?

  • February 8, 2013

In both the 2007 and 2010 SharePoint releases, Microsoft heavily touted its web content and experience management (WCXM) improvements, typically referring to them as state-of-the-art. In reality, basic WCXM capabilities were "shoehorned" into SharePoint’s document-collaboration framework.

Ultimately, this meant that WCXM in SharePoint has never proven as functional, elegant, or cost-effective as

What TinyMCE, FCK, and IE9 Problems Can Teach Us

  • January 23, 2013

When Microsoft began releasing betas of Internet Explorer 9 in 2010, Redmond's huge global user community quickly started uncovering various strengths and weaknesses of the new version. One demerit quickly emerged that still hasn't completely gone away: IE9 doesn't play well with certain versions of the popular rich text editor ("RTE") TinyMCE as well as its main competitor, FCK/CK

The Challenge of Scale Part 5 - Marketing Automation

  • January 10, 2013

As Marketing Automation tools become more sophisticated, enterprises acquire the confidence to use them for increasingly larger and more frequent campaigns. Yet, we know from talking to customers that many Marketing Automation platforms will groan a bit at scale

OpenText RedDot - Three Years Later...

  • January 8, 2013

At any given time it seems like we're advising at least a couple major enterprises as they transition away from OpenText "Web Site Management,"-- a.k.a., RedDot

Assessing Eloqua and Oracle

  • December 21, 2012

Along with previous acquisitions in adjacent technologies, the vendor can now check off a variety of functional boxes. Enterprisey Oracle has become a (modest) force in Digital Marketing technology.

That's nice for their salespeople, who will come to your office with more goodies to ply, but what does it really offer you the customer?