Byrne Tony Byrne

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Web CMS usability fundamentals

7-May-2007

Tags: Web Content and Experience Management, Information Architecture

StepTwo's James Robertson has identified 11 usability principles for CMS products. I would quibble that some of his rules are actually more situational rather than universal. But if you care about actual user adoption, this is a great starting place. Note the running theme about task-specific user interfaces. These actually aren't always very easy to build (and most default product "wizards" are mortally deficient), but as we pointed out in the most recent Web CMS Report, some vendors are beginning to provide better facilities for creating custom interfaces. Remember, poor adoption = poor ROI, so modifying interfaces for essential simplicity may be the most critical project investment you make.

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