Byrne Tony Byrne

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Rethinking PaperThin's value

21-Mar-2007

Tags: Web Content and Experience Management, Marketplace at Large, Selecting Technology, CommonSpot Content Server

CMS vendor PaperThin likes to tout the fact that CMS Watch cited their CommonSpot tool (among others) twice for good value (2005, 2004). See, for example, the closing "About PaperThin" paragraph in this or other company press releases. However, vendors and marketplaces constantly change -- the Web CMS market faster than many others. In the last several editions of The Web CMS Report we have questioned CommonSpot's value, citing comparatively slower R&D and problems with customer support at PaperThin. The company has since lowered its pricing a bit and is moving to shore up tech support. Value is important, but always a moving target. In the end, make sure to factor in "fit" for your business scenarios when assessing the value of any vendor's solution. [Update, 26 March: PaperThin tells us that this release language was a mistake and that it had removed its CMS Watch reference from other releases dating to last year.]

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