Byrne Tony Byrne

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The Case Against Knowledge Management

21-Mar-2002

Tags: Enterprise Search, Portals and Content Integration, Information Architecture

In a recent Business 2.0 piece, author Thomas Stewart offers an erudite but potentially lethal indictment of traditional KM practices in general, and contemporary KM technologies in particular. His biggest beef is that KM technologies focus overly on knowledge "supply" ('find the documents here') rather than knowledge "demand" ('how do I solve this particular problem'). One of Stewart's favored KM tools: unauthorized internal e-mail listservs...
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