Byrne Tony Byrne

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How much does content technology matter?

13-Nov-2006

Tags: Document Management (ECM), Building Business Case, Industry Standards

Nick Carr (of Does IT Matter? fame) gave the opening keynote at cmf2006 last week with a succint distillation of many of the themes from his blog and famous book. To greatly simplify his argument: contemporary IT has become more of a cost of doing business than a strategic opportunity, as labor-intensive infrastructure ties up an increasingly large percentage of the overall IT budget, such that a smart enterprise looks to centralization, rationalization, and other ways of reducing cost and complexity in a commodity market. Content technologies (search, content management, portals, etc.) typically do represent a cost of doing business. But have they become utility expenses for enterprises to meter, consolidate, and squeeze? Reports from the field are mixed at best. Perhaps document imaging has become a commodity. But the rest of content management remains a very young discipline, where experimentation reigns amid a dearth of real standards and best practices. Centralize at your own risk...

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