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Vendor Professional Services -- Out of the Closet
The stratospheric rise in the proportion of revenues from professional services was an insider secret among enterprise CM
vendors over the past 18 months. Now that nearly everyone knows that services make up 70-80% of the cost of a typical
enterprise installation, CM vendors are feeling freer to promote their own integration teams. But to be fair, the implementation issues are increasingly complex, especially when it comes to globalization and developing broader content strategies. A question for you: do you want your software vendor as your strategic consultant...?
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