Byrne Tony Byrne

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CMS without early user testing: disaster

3-Sep-2005

Tags: Web Content and Experience Management, Implementation

In a nice post-mortem of a tortured CMS project, an anonymous developer in InfoWorld describes how a lack of user testing nearly doomed the effort. It turns out that -- surprise, surprise -- the written functional specifications didn't convey what the editors really needed. Documents almost never can. With usability paramount for CMS success, it behooves you and your content contributors to come up with a plan their active participation in a more agile development process. If they won't test screens out, or you don't give them a chance, there's trouble ahead for everyone.

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