Byrne Tony Byrne

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Enterprise Software Ball and Chain

12-Jul-2004

Tags: Document Management (ECM), , Selecting Technology

If uncertainty in the content management marketplace is driving your firm to make "safe bets" with large, established vendors, reconsider your approach. A recent CIO Magazine article cites enterprise software vendors who -- desperate to reach quarterly revenue targets -- essentially abuse customers, who have no choice to buckle in the face of prohibitively high switching costs. Hardly a safe bet. The article counsels, "It's time for CIOs to stand up to rapacious vendors," and goes on to recommend, among other things, favoring niche software players. Major analyst firms are increasingly advising ECM buyers to rally around a single "strategic partner" for the enterprise. CIOs should look hard and examine whether what they're really getting is a strategic ball and chain...
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