I was recently advising a new research subscriber of ours whose Web Content & Experience Management selection project had dragged on for more than a year.
This delay was not for lack of effort. They had developed long spreadsheets of requirements, attended numerous webinars, downloaded white papers, and talked to peers. The problem is that they didn't follow an empirical process to figure out what really mattered. So they ended up jousting internally, using competing vendors as proxies for vaguely-conceived ambitions.
Total selectile dysfunction.
Those of you who have been following us for the past eleven years know the solution to this problem: articulating narrative, test-oriented scenarios. We have templates for these, but it's more important to just do it in the first place than follow a particular model.
Scenarios are also the key to narrowing down the paralyzing array of plausible vendors to a reasonable shortlist. Check out our Custom ShortList Builder for an example of how you can accomplish this quickly and effectively.
Web Content Management Evaluation Stream looks at... Documentation in Open Text Web Experience Management
"Documentation exists, but licensees complain it is quite cursory at times, leaving some features undocumented. A web search will turn up a lot of miscellaneous documentation, much of which is just old enough to be unreliable. Like many companies in this space, OpenText keeps its documentation hidden from public view, giving the impression of a closed, proprietary approach to technology in a time of increasing openness...."
Learn the real strengths and weaknesses of major CMS vendors from around the world, in our Web Content & Experience Management evaluation research stream.
"The reviews of various CMS packages in the Web CMS Research is well structured, allowing readers with different roles to easily examine each product in detail and quickly make comparisons between products. But even better than the excellent product reviews is the clearly written, comprehensive, and non-biased explanations of the Web CMS landscape. In addition to making it easier to more fully appreciate the massive amounts of product information, it also provides readers with great guidance that will assist them with any CMS selection and implementation."
Murray Thompson, P.Eng., Webmaster, City of Grande Prairie
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