When you think of a smart phone or when someone tells you about multi-channel delivery, chances are that you are visualizing a cell phone, a PDA, or at the maximum, a tablet such as an iPad or Samsung's Tab.
Less obvious are the myriad non-PC devices that can access websites today, including mobile phones of various sizes and capabilities, eReaders, Netbooks, and IPTV devices. Some specific examples include:
Of course, even within each of the above, you'll find variability within each category. There are variations based on features (such as availability of a camera), form factor, screen resolution, input capabilities (e.g., touch vs. keypad), or even context (such as whether the person holds her tablet horizontally or vertically).
So whether a mobile phone or one of the platforms mentioned above, you need to be able to first identify the device and then based on its capabilities as well as limitations, target the right content without compromising the user experience.
Now, in order to provide a first-class user experience on such devices, many enterprises prefer to offer native apps. That's certainly a good option but you can easily see it doesn't scale easily to support multiple platforms. There are a couple problems here:
The other option -- creating a simple style sheet or theme -- is too simplistic to be of much use in such scenarios because of the need to provide the lowest common experience.
The key arguments in favor of using native apps instead of web apps for mobile devices are:
We've been spending more time looking at this from a vendor-capabilities perspective. For more details on how different products fare when it comes to multi-channel content management and delivery, you can subscribe to our evaluation research.
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