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Practical guide to Web CMS usability
James Robertson has produced a very practical paper on how to assess the usability of Web CMS tools. I think it has relevance for other types of content technologies as well.
Before you get into these operational details (however important!), you need a commitment from project leadership and sponsors to care about application usability. Remember, you can't just look at tools and decide, on behalf of your colleagues, that one is "easier to use" or "more intuitive" than others. Usability is fitness to purpose. Different participants in your CMS are going to bring different purposes. They need to touch as well as see a system before they can decide how easy it is. And you need to anticipate the demand for UI customization.
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