Byrne Tony Byrne

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Packaged Software Blues

1-Oct-2002

Tags: Document Management (ECM), Implementation, Marketplace at Large, Selecting Technology

Perhaps you're not surprised to learn that in the race to match competitors' features, ISVs are consistently producing buggy software. A fine article in InformationWeek documents one buying company's ongoing difficulty seeking redress. The piece also attaches a handy checklist for prospective buyers. Only (minor) qualm we have: the list puts too much faith in vendor tech support and maintenance. As you'll see from a forthcoming CMS Watch article, this faith is probably misguided...
Read the InformationWeek Article

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